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Refund Policy

At Karl The Fog Coffee, our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Karl The Fog experience, so we strive to make sure our refund policies reflect that.

Cancellation Period / Timeframe

You may request a full refund for the purchase price of the coffee(s) or item(s) within five (5) business days of receipt of the shipment based on UPS or USPS tracking information.

Method of Refund

For whole bean coffee, you will receive a refund (minus any additional charges) to the card on file on unopened bags.  For all opened bags we will provide online store credit (minus any additional charges) for use on a future purchase.  All coffees (opened or unopened) must be returned with their original packaging materials, accompanying literature, instructions and any other materials that were included with the shipment before a store credit or refund can be made.

Damaged / Defective / Incorrect Goods

If for some reason you received damaged or incorrect products please contact us within 24 hours of receipt to initiate a replacement or refund case.

How to request a return or a refund

Please do not return any items or coffee before contacting us.  Contact us by email at: karl@karlthefog.coffee Please provide order number, customer name and/or number, the reason for return, and any photos or other documentation.

Karl The Fog Coffee

Returns Department

106 Purdy Avenue

Port Chester, NY 10573

Shipping & Packing Costs

Karl The Fog Coffee is not responsible for return shipping costs but will cover the cost to ship replacement items if necessary. We will provide online store credit to the account for shipping costs on returned item(s) once we receive them back.

In addition, all non-coffees items and equipment must be returned to the vendor in their original packaging undamaged and with all materials, accompanying literature, instructions and any other items that were included with the shipment before a credit or refund can be made.  We will assist in facilitating the return to third part vendors.

Products Returned Exceeding the Cancellation Period

Whole Bean / Ground Coffee – Coffee is perishable and our whole beans are roasted to order, so we’re unable to accept returns on coffee after 5 days. But don’t worry—we’re here to help! If there was an error with your order, please contact us at karl@karlthefog.coffee.  If you were dissatisfied with your coffee, our expert Customer Support team will help you track down your soon-to-be favorites.

Everything Else – If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Support team about a return or exchange within 30 days of purchase. It’s easy—just email us at karl@karlthefog.coffee.

Terms and Conditions

Term and Conditions (TaC) and/or Terms of Use (ToU) are available at:  https://karlthefog.coffee/terms/